Wednesday, June 12, 2019

Wow, T-Mobile Sounds like it's going to be so awesome....someday!

So two years ago, T-Mobile put out this ad explaining how it was going to be "radically" changing the way people can access the network and use their phones even in rural areas.  The narrator sure sounds pumped- I kept expecting him to just say that T-Mobile was going to Kick Ass all over the country because it was engaging this Revoution of Ultimate Conectivity or something.

Thing is, I am a T-Mobile customer.  I live the Washington DC suburbs and have no problem making and receiving phone calls without ever experiencing call drops.  My ability to stream video is a little more clunky but usually not bad.  In short, the network seems to function very well here.  But again, I live in the Washington DC suburbs.  Of course it functions well here.

Every summer, I spend six weeks visiting my parents in rural Vermont.  I know that when I leave the house to do shopping or run other errands for them, I need to leave my T-Mobile phone at home and borrow my mother's little AT&T Nokia because I am NOT going to get reliable service with MY phone.  In downtown Barre- the third-largest city in the state- I'll get "No Network Connection" messages and on the rare ocassion I'm able to make a call, it will inevitably get dropped seconds in.  I can't check my email and forget about watching a video.

So it's nice to see that T-Mobile is dedicating itself to improving it's rural service- but, again, this ad came out two years ago.  I was in Vermont in April and had exactly the same problems I've always had.  For all the bluster and confident boasting, T-Mobile doesn't seem any closer to connecting people who live in certain rural areas (and seriously, it's not like Vermont is the Alaskan tundra or the middle of a 10,000 acre ranch in Montana.)  More Walk, Less Talk, please, T-Mobile

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