Wednesday, November 4, 2020

AT&T keeps circling the bay, jumping that shark

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In the bizarro world of AT&T, salespeople sit down with potential customers of comfy couches to discuss the benefits of the product as if they are in a Charles Schwab office ready to go over portfolio options.  I'm pretty sure we don't see anything like this in real life, where purchasing a phone and plan is far more likely to involve punching your name into a display and then waiting for your turn to talk to a twentysomething kid who will continue to juggle four customers while also giving you a twenty-second tutorial on why this new package isn't exactly the deal you heard about on TV because your FICA score is under 780.

It's also a world where being able to watch something called HBO Max on a tiny screen if you are already a subscriber is seen as an attractive feature.  Because being able to watch prime cable tv shows while squinting at a little box in your hand is something everyone really demands from their phone plan these days.  It's such an attractive feature, in fact, that Everyone's Favorite Spokeschoad will be interrupted by a blast of theme music every time she attempts to talk about it.  Boy does THAT get old quick. 

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